Purpose of Position
O’Two Hotels is looking for warm, polished and detail-focused Guest Service Agents to support the front desk and guest journey across Terra by O’Two and Mar by O’Two. This role is often the first and last human touchpoint of the stay, turning information, timing and warmth into a confident luxury welcome.
Key responsibilities
- Welcome guests with warmth, professionalism and strong product knowledge.
- Complete check-in, check-out, room moves, payments and guest profile updates accurately.
- Manage guest requests, preferences, traces and handovers through Protel and internal communication channels.
- Support reservations, concierge, transport, luggage coordination and guest recovery where required.
- Maintain cashiering accuracy, billing integrity and documentation standards.
- Communicate effectively with Housekeeping, Reservations, F&B, Spa, Maintenance and Security.
- Protect lobby presentation, front desk readiness and daily service rhythm.
- Promote hotel facilities, experiences and services with natural confidence.
Required Qualifications
Essential:
Minimum 1 to 2 years’ experience in a front office or guest service role.
Must currently hold a similar role within a 4-star luxury or 5-star luxury hotel environment.
Protel PMS experience is essential.
Strong cashiering, billing, guest communication and administrative accuracy.
Excellent written and verbal English communication skills.
Must be eligible to work in South Africa.
Preferred:
- Experience in an international or internationally branded hotel environment will be highly advantageous.
- Additional languages and concierge knowledge will be beneficial.
Key Competencies & Skills
- Warm, confident and guest-focused.
- Accurate, organised and calm during busy periods.
- Able to read guest needs and respond with care.
- Strong team player with excellent follow-up.
- Proud of creating a polished first and last impression.
What We Offer
- The opportunity to be part of O’Two Hotels as we grow into two distinct worlds: Terra by O’Two and Mar by O’Two.
- A professional luxury hospitality environment where human touch, uncompromising detail and collective success matter.
- Exposure to hotel pre-opening activity, operational growth and cross-department collaboration where relevant.
- Ongoing learning, development and career growth.
- A culture built around our team promise: Transform. Grow. Thrive with Pride.
Closing Date
Closing date: 31 July 2026
If you are interested, submit your CV and a brief cover letter outlining your relevant experience and availability.
If you are passionate about maintaining impeccable standards and leading a dedicated team behind the scenes, this is your opportunity to play a vital role in a high-quality hospitality operation.
If you do not hear from us within the next two weeks, due to the high volume of applications we receive, we thank you for your interest and kindly ask that you consider your application unsuccessful.
O’Two Hotel is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.